If I ask, "How's your computer/phone/technical device I support behaving for you?" it's nice to hear "I love it, thanks. It's working great!" If, however, you really hate it and die a little inside every time you have to use it ( Read more... )

instead, it's just a plea: if you're going to email my boss and tell him that something's not working (like, say, nobody can dial outside the local area code), can you make sure that I know about it, too? Because otherwise, I get an email or a call from my boss asking what the hell's going on, and I look like a flake because he thinks I know about ( Read more... )